Tele-Works, Inc., Developer
Mark J. Headd is an experienced voice, mobile and web application developer who has been certified as a VoiceXML Application Developer by the VoiceXML Forum. He currently works as a Senior Application developer for Tele-Works, Inc., which develops IVR solutions and software for local government across the country. He holds a Master’s degree in Public Administration from the Maxwell School of Citizenship and Public Affairs at Syracuse University, and
is a former adjunct instructor at the University of Delaware teaching a course in electronic government. He served for three years as the chief policy and budget advisor for the State of Delaware’s Department of Technology and Information. He has also served as Director of the
Delaware Government Information on Center and as Technology Adviser to former Delaware Governor Thomas Carper. Mark has worked on open source projects that use open government data and APIs from the District of Columbia, the Sunlight Foundation, the New York State Senate, New York City and the City of Toronto. He blogs about communication technologies, open source software and open
government at www.voiceingov.org.